Van Gogh Designs has been manufacturing quality furniture since 1993. Every piece is designed and crafted to meet the highest standards of quality and durability. Our Quality Management Systems are certified to ISO 9001:2015 standards and our company is registered accordingly. ISO (International Organization for standardization) is a world-wide federation of national standards institutes, promoting the development of standardization of goods and services. This certification is third-party assurance to our customers regarding our Quality Management Systems. We are the voluntary member of UFAC (Upholstery Furniture Action Council) and follow all guidelines for fire-retardancy. We are proud of building our products in Canada.
Frames - Lifetime pro-rated* limited warranty
Frames are under warranty to be free from manufacturing & material defects for the life of the product (25 years) on pro-rated* basis. Frames are under warranty to be free from manufacturing & material defects. The warranty does not cover defects or damage caused by, or resulting in negligence by the user or mover of the product or accident, improper care, maintenance, repair and failure to follow directions of proper use.
1.1 Exposed wood parts shall carry a 1 year limited warranty against material defects.
Reclining & Motion Mechanisms, Sofa-bed Mechanisms Pro-rated* limited warranty for 3 years
Reclining & Motion Mechanisms including Swivel Bases, Glides, Swivel / Rocker bases and Sofa-bed mechanisms (all metal parts) are warranted against material and manufacturing defects for 3 years from the date of shipping on pro-rated* basis.
2.1 Sofa-bed Memory Foam Mattresses limited warranty for 5 years
Inner spring Sofa-bed mattresses are warranted to be free of defects for 2 years on pro-rated* basis.
Foam - Seat & Back Cushions - Pro-rated* limited warranty for 5 years
Van Gogh Designs upholstered products utilize high resiliency polyurethane foam in conjunction with layers of polyester fiber for superior seating comfort and lasting durability. All cushions are warranted against excessive loss of resiliency for 5 years on pro-rated* basis.
All cushions filled with foam will soften with use and will conform to the shape of the user, but should not lose resiliency or the ability to recover from compression.
Polyester wraps, used to create surface softness will, over time, lose some of the initial loft, which may contribute to cushion flattening and wrinkling. This softening is considered normal wear and is no way considered a manufacturer's defect.
Other components filled or wrapped with foam & fiber like backs and arms will also flatten slightly with prolonged use.
3.1 The fiber filled back cushions as well as toss pillows are covered under limited warranty of 1 years against material and workmanship defects.
The fiber filled cushions and pillows will flatten, wrinkle and deform after continuous use. We suggest you fluff these pillows / cushions as you would fluff the feather or down pillow you sleep on.
Feather Wrapped Foam Core Cushions Limited warranty for 2 year
Feather wrapped foam core cushions carry two (2) year limited warranty against manufacturer defects.
Feather wrapped foam core cushions consist of a high resiliency foam core surrounded by a balanced blend of feather and polyester fiber, encased in a channeled feather-proof ticking. While this breathable ticking is feather-proof, and creates a feather barrier, feathers will poke through the fabric from time-to-time. This is considered normal performance and is not a defect. Feather wrapped foam core seat and back cushions will have a "relaxed and wrinkled" appearance. These cushions have more crown at the middle as compared to foam filled cushions, the crown may vary from 2" to 3", and it means they are fluffier at the middle. This type of cushion needs to be fluffed and flipped regularly.
4.1 Cushions / pillows filled with feather-fiber blend are covered by a 1 year limited warranty.
Fabrics Limited warranty for 1 year
Our stock upholstery fabrics are under limited warranty for one (1) year against seam slippage, fraying and dye transfer, but only if any cleaning conforms to industry standard methods. This warranty does not cover wearing, nap loss, wrinkling, fading, pilling or fabric that has been treated with aftermarket fabric treatments or fabrics exposed to pets. The crushing of fabric, velvet and microfiber, is a characteristic of these soft and fluffy fabrics and are not considered as manufacturing defects.
Certain fabrics, essential for reason of styling, do not meet all the performance requirements of Van Gogh Designs and therefore, can not be warranted against wear, seam slippage, shrinkage, and fading. Customers are advised to get information on such fabrics from your dealer while selecting a fabric.
Due to the chemical make-up of certain fabric fibres, Van Gogh Designs cannot warrant any problem which may result from exposure to excessive heat or sunlight.
Van Gogh Designs does not guarantee the matching of dye-lot of the actual fabric on the furniture to the fabric swatches / samples.
Discontinued fabrics sold at discount are not covered under warranty.
We do not warrant any fabrics supplied by customers (COM). Van Gogh Designs is unable to determine the reaction during sewing or during upholstery of customer's own fabrics therefore no warranties are given for COM.
Stitching and Workmanship 1 year limited warranty
Van Gogh Designs warrants seams and zippers for one year against defects in materials or workmanship under normal use. Any quality / workmanship issues should be reported to Van Gogh Designs through your dealer, within one week of the receipt of the products by the original purchaser.
*Pro-rated Formula: Equal to month(s) used divided by month(s) warranted multiplied by current suggested retail price.